Rocks2Love is completely dedicated to providing you with a satisfying online shopping experience. If you wish to offer any suggestions or comments regarding the website or perhaps have products you would like to see here, please don’t hesitate to contact us.
Our Contact details are:
Rocks2love, Tidelands House, Shaldon Rd, Combeinteignhead, TQ12 4RR
Telephone: +44 (0)1626872404
Placing Your Order
We have tried to ensure that you find your experience shopping with us as easy as possible, whilst also providing you with high quality images to assess the products you are viewing. You simply browse our store, and add any items that you wish to buy into the shopping cart. When you have finished shopping, you then click on ‘Checkout’ and you will be asked for a few details to complete your order.
All payments are processed through Paypal.
When you receive confirmation of an order from us, it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email to notify you that your order has been processed and despatched. We have included this term to protect us in the case that a mistake has been made in pricing, and we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We reserve the right to refuse an order if we are advised by our secure payment provider that a transaction may be ‘high risk’ or possibly fraudulent.
Rocks2love online store makes every effort to ensure that information provided is accurate. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us is not as described your sole remedy is to return it in an unused resaleable condition.
Postage and Packing
When you reach the checkout area, you will be asked to select your country for shipping in order for the correct prices to be applied to your order. Please note that postage, packing and handling charges are subject to VAT (if payable) at the standard rate of 20%. This tax is imposed by Her Majesties Customs and Excise if any of the contents of the package are vatable.
We aim to process your order on the day of receipt. Normally we will despatch your order to you within 48 hours after payment has been cleared.
We do not accept back-orders.
All products are quoted in the store inclusive of UK VAT Tax. Customers purchasing from the UK or the EU will be charged VAT at 20%. VAT is deducted at the shopping cart stage of your order for customers outside the EU (when Worldwide destination is selected).
Rocks2love will not disclose buyers’ information to any third parties.
You have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven days, please contact us and we will issue you with a Returns Number. Providing unwanted goods are returned to us in unused, unopened and re-saleable condition within seven days of delivery, we will refund payment for the goods. These refunds will be made within 14 days of return of goods. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, the Returns Number, and a copy of your purchase receipt. The cost of returning goods will be borne by you.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.